. Introduction

Nile Eats (“we”, “us”, “our”) respects your privacy and commits to safeguarding your personal data in accordance with UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, disclose, retain and protect the information you provide when using our website https://nileeats.com and services.

2. Information We Collect

  • Personal Identifiable Information (PII): name, delivery address, email, telephone number, payment details, account login credentials.
  • Technical and Behavioural Information: IP address, browser type, device used, browsing history, cookies and analytics data (non-identifiable but aggregated) 

3. Use of Cookies & Automated Tools

We employ cookies, pixels, and log‑files to enhance the browsing experience, remembering preferences and improving performance. You may disable these, but that may impair functionality 

4. Purposes of Processing

We may use your data to:

  • Process and deliver your orders
  • Communicate order updates, promotions (where consent is provided), or account notices
  • Verify identity and shipping details
  • Improve our services and website usability
  • Comply with legal obligations (e.g. HMRC, law enforcement requests)
  • Notify you in the event of any data breach if required by law.

5. Sharing of Data

We may share your information with:

  • Delivery partners (couriers, postal services) for order fulfilment
  • Payment processors and fraud detection services
  • IT and hosting providers, analytics tools
  • Legal or regulatory bodies where required.

6. Data Security

We implement commercially reasonable technical, administrative, and physical measures to safeguard data, though offshore transfer cannot be 100% risk‑free. Should there be a confirmed breach, you will be informed if legally obligated 

7. Retention Period

We retain personal data only as long as necessary for the purposes above or as required by law (typically up to five years for financial records), unless you request deletion earlier.

8. Your Rights

You have the right to:

  • Access or correct your data
  • Erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (e.g. for marketing communications) at any time.

To exercise these rights, please contact us via email: info@nileeats.com.

9. Updates to the Policy

We reserve the right to amend this policy. Any material changes will be posted on our site with an updated “last updated” date.

10. Contact Us

For queries related to this policy or requests to access, amend or delete personal data, please email us at info@nileeats.com.